My good friend Shihan Craig Haley has as part of his nightly protocol that each of his instructors MUST greet every parent on the sidelines. This is one of those little things that leads to a very low attrition rate. Keeping your eye on retention during the month of December is critical. Follow his lead and put this into practice. If anyone out there is concerned about business during the month of December please don't wait until there is an emergency. Private message me so I can set up a time to help you.